Introduction
SorenessFlow("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sorenessflow.com and make purchases from us.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information You Provide
When you place an order or create an account, we collect:
Name
Email address
Shipping address
Billing address
Phone number
Payment information (processed securely through our payment processor)
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
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Process and fulfill orders
Process payments
Arrange shipping and delivery
Send order confirmations and updates
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Communicate with you
Respond to inquiries and customer service requests
Send updates about your order
Send marketing communications (if you've opted in)
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Improve our services
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Analyze website usage to improve our site
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Understand customer preferences
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Develop new products and services
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Comply with legal obligations
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Prevent fraud and unauthorized transactions
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Comply with applicable laws and regulations
How We Share Your Information
We may share your information with:
Service Providers: Third parties who help us operate our business (e.g., payment processors, shipping companies, email service providers)
Legal Compliance: When required by law, court order, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information
Opt-Out: Unsubscribe from marketing communications
Data Portability: Receive your information in a portable format
To exercise these rights, contact us at service@sorenessflow.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences
Understand how you use our site
Provide personalized content
Analyze site performance
You can control cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: service@sorenessflow.com
Mail:
SorenessFlow
Room 401, No. 1, Lane 1, Xicheng Road, Licheng Street, Zengcheng District, Guangzhou,China
Guangdong Province, Guangzhou City, Postal Code: 511300
Phone: +86 13088889732
