Shipping Policy

Thanks for shopping with sorenessflow.com. When your order ships, you’ll receive an email from service@sorenessflow.com

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 1-2 Business days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Country

Estimated Delivery Time

Shipping Cost

Courier

USA

7-10 Business days

Free Shipping
Fedex/UPS

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

  • Orders are fulfilled from our warehouse in China (Guangzhou) and delivered to U.S. customers via international logistics + local carriers (e.g., FedEx/UPS).
  • Return address may differ from the shipping origin. Please contact us for return authorization and the correct return address.

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email service@sorenessflow.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

 

Email: service@sorenessflow.com

Address: Room 401, No. 1, Lane 1, Xicheng Road, Licheng Street, Zengcheng District, Guangzhou,Guangdong 511300,China

Hours: Monday-Friday, 8 AM - 6 PM （GMT+8, China Standard Time）